Terms and conditions

I. Basic provisions

The seller is VYNIKNI, s.r.o., Ťačevská 602/6, Bardejov 085 01,
VAT number: SK2120183307 (hereinafter referred to as the "Seller").
Bank account. SK23 8330 0000 0026 0093 5757

The customer (hereinafter referred to as the "Buyer") is a natural person who has ordered the goods:

(a) on the website www.mrhoreca.eu
b) by phone on +421 948 138 598
c) by e-mail at: info@mrhoreca.eu
d) working hours of e-mail, mobile - Monday to Friday from 9:00 - 17:00

II. Sales contract
1. Conclusion of the sales contract

The purchase contract is concluded when the consumer sends the order prepared by the buyer and the seller accepts the order. The seller shall immediately confirm the acceptance of the order to the buyer by sending an automatic informative e-mail to the e-mail address indicated by the buyer in the order, but this confirmation shall not affect the conclusion of the contract. The resulting contract (including the agreed price) may only be amended or cancelled by agreement of the parties or on the basis of statutory grounds.

2. Order of goods

The buyer places the order via the shopping cart according to the individual instructions. Once the order has been placed, the Buyer will receive an e-mail confirming receipt of the order and a copy of the order.

The Buyer fills in the mandatory data in the order, which is necessary for the correct delivery of the ordered goods and the issuance of the tax document. In the case of natural persons, this is the name, surname, home address, delivery address (if different from the home address), e-mail address and telephone number at which the buyer can be contacted to confirm the order and to agree on the date of delivery of the ordered goods.

3. Procedure for placing an order/concluding a sales contract 

a) You select the product
b) Use the configurator to select the product parameters
c) The ordered products will be displayed in the basket in the upper right corner of the e-shop with a yellow basket marker.
d) Click on any product in the basket or on the green "Add to basket" button to go to the basket.
e) 1. In the basket there is a list of ordered products, the parameters of the selected products can be changed using the button "Change" in the product line.
2. Choose the delivery method

3. Choose the method of payment

4. Fill in the delivery details, if you are buying for a company click on "Company".

5. Confirm your purchase

6. Once your order has been accepted, a confirmation email will be sent to your inbox with a summary of your order.

7. The delivery date of the order is shown next to the product and is also shown in the order confirmation email.

f) In the case of bespoke CP created by the manufacture of customised products, the contract of sale may also take the form of an e-mail order.

4. Product configurator 

The configurator, designed for the purchase of menus and serving accessories, allows you to select
Product size
Product colour
Product finish
Internal storage system - Tangram system
Product personalisation

Use the configurator designed for easel boards, wall boards and table boards to select
Size of the board
Board surface material
Frame colour
UV printing of the board surface or engraving of the wooden part

It is possible to buy products from the category of serving sets from 20 pieces, as well as to buy menus and all serving accessories on the website www.mrhoreca.sk. 

Production of custom-made products from solid wood and plywood is possible from 50 pieces. 

Production of customised products in leather, washable paper and imitation leather is possible from 100 pieces. 

5. Order cancellation

The order is binding. The buyer can cancel it without giving any reason within 2 hours after receiving the confirmation e-mail at - info@mrhoreca.sk or by phone +421948 138 598. If the seller cancels the order, he/she will usually state the reason why the order cannot be confirmed.

To return the ordered goods within 30 days. Send them to Mr. HORECA, Puškinova 9, 085 01 Bardejov. We will refund your money after receiving the package.

Please include this claim form in the contents of the package.

III. Terms of delivery and payment

The seller is obliged to deliver the goods to the buyer: in the quantity and range according to the buyer's confirmed order, within the agreed delivery time and place, in the agreed packaging and properly equipped for transport. The Seller's obligation to deliver the Goods to the Buyer shall be discharged when the Buyer can dispose of (i.e. take delivery of) the Goods at the agreed place of delivery.

The delivery time of the goods is 1-3 working days. In the case of a custom-made product, the delivery time will be agreed between the Seller and the Buyer prior to the start of production.

 

The goods will be delivered to the Buyer at the agreed delivery point by courier or the Seller's contracted carrier on working days between 9:00 and 17:00. Another form is personal collection at the Seller's place of business.

The seller will only insure the goods during transport if this obligation arises from the concluded contract of sale.

Upon receipt of the goods, the Buyer is obliged to inspect the delivered goods.

The Buyer is obliged to confirm the acceptance of the delivered goods to the Seller in writing on the delivery note/invoice. A copy of the delivery note/invoice shall be retained by the Buyer.

Method of payment: cash on delivery, i.e. the Buyer shall pay the purchase price to the carrier upon receipt of the goods; if the Buyer fails to pay the purchase price for the goods, the Seller shall not be obliged to deliver the goods to the Buyer. Together with the Goods, the Seller shall also deliver to the Buyer a tax receipt for payment of the purchase price. In the case of custom-made products, the Seller reserves the right to require a deposit of 60% of the amount as an advance payment. 

The price for the delivery of the goods shall be paid separately by the Buyer according to the valid price list. In the case of personal collection at the Seller's premises, the Buyer shall pay only the price of the goods.

IV. Withdrawal from the contract
Withdrawal from the contract by the buyer who is a consumer

Pursuant to the provisions of Section 7 of the Act on Consumer Protection in the Sale of Goods or Provision of Services under a Distance Contract or a Contract Concluded Outside the Seller's Business Premises and on Amendments and Supplements to Certain Acts (Act No. 102/2014 Coll.), the Buyer is entitled to withdraw from the contract. ), the Buyer has the right to withdraw from the contract concluded in this way without giving any reason within 14 days from the date of receipt of the goods or from the date of conclusion of the contract for the provision of services, whereby it is necessary to send a letter or e-mail to the Seller within the aforementioned period about the withdrawal from the contract. The buyer also has this right if the goods ordered via the Internet are collected in person at the seller's point of sale.

The withdrawal and the goods should be sent to the following address

VYNIKNI, s.r.o.
Puškinova 9
085 01 Bardejov

The buyer is liable only for the decrease in value of the goods resulting from the treatment of the goods beyond the treatment necessary to determine the characteristics and functionality of the goods. The consumer is not liable for the deterioration of the goods if the seller has not fulfilled the obligation to inform the consumer about his right to withdraw from the contract pursuant to § 3(1)(h) of the Act on Consumer Protection in Distance Selling.

If the goods are complete, including the original packaging, undamaged and do not show any signs of use, the Seller extends the aforementioned 14-day period for returning the goods to 30 calendar days from the date of receipt of the goods.

The money for the returned goods will be refunded to the buyer no later than 14 days after receipt of the notice of withdrawal from the contract of sale.

Except where withdrawal is expressly agreed, the consumer may not withdraw from contracts:

(a) the provision of a service, if the provision of the service has begun with the express consent of the consumer and the consumer has declared that he has been duly informed that by giving this consent he loses the right to withdraw from the contract once the service has been fully provided, and if the service has been fully provided,

(b) the sale of goods or the supply of services the price of which depends on fluctuations in the financial markets which are beyond the seller's control and which may occur during the withdrawal period; or

(c) the sale of goods made to the consumer's specific requirements, custom-made goods or goods specifically intended for a single consumer

(d) the sale of goods which are perishable or liable to deteriorate rapidly

(e) the sale of goods in protective packaging which cannot be returned for health or hygiene reasons and whose protective packaging has been broken after delivery

(f) the sale of goods which, by their nature, may be inseparably mixed with other goods after delivery

(g) the sale of alcoholic beverages, the price of which is agreed at the time of the conclusion of the contract, the delivery of which cannot take place for at least 30 days and the price of which is subject to fluctuations in market prices over which the seller has no control, 

 

(h) the performance of urgent repairs or maintenance expressly requested by the consumer from the trader; this shall not apply to service contracts or contracts for the sale of goods, other than spare parts, necessary for the repair or maintenance, if they are concluded during the trader's visit to the consumer and the consumer has not ordered those services or goods in advance,

(i) the sale of sound recordings, visual recordings, phonograms, audiovisual recordings, books or computer software sold in protective packaging if the consumer has unwrapped the packaging

(j) the sale of periodicals, with the exception of sales under a subscription contract and the sale of books not delivered in protective packaging

(k) the provision of accommodation services other than for the purposes of lodging, the carriage of goods, the hiring of vehicles, the provision of catering services or the provision of services relating to leisure activities, where the seller undertakes to provide those services at the agreed time or within the agreed period

(l) the provision of electronic content, other than on a tangible medium, where the provision of that content has been initiated with the express consent of the consumer and the consumer has declared that he has been duly informed that by expressing that consent he forfeits the right of withdrawal.

If the buyer chooses to withdraw within the aforementioned period, in order to speed up the processing of the withdrawal, we recommend that the goods be delivered to the seller's address together with an accompanying letter stating the reason for withdrawing from the contract (not a condition), the number of the purchase receipt and the bank account number or whether the amount is to be paid in cash or used for another purchase.

The Buyer acknowledges that if he withdraws from the contract he will bear the cost of returning the goods to the Seller and, if he withdraws from a distance contract, also the cost of returning goods which, by their nature, cannot be returned by post.

The Buyer acknowledges that, if the goods are accompanied by gifts, the gift contract between the Seller and the Buyer is concluded on the condition that, if the consumer exercises his right of withdrawal, the gift contract shall be null and void and the Buyer shall be obliged to return the accompanying gifts together with the returned goods. Failure to do so will result in unjust enrichment on the part of the purchaser. 

If all the above conditions for the return of goods are met, the Buyer shall be entitled to a refund of the sums paid in connection with the returned goods, which shall be paid to the Buyer within 14 days of the withdrawal from the contract at the latest. The Seller is obliged to refund the purchase price of the Goods to the Buyer in the same way as the Buyer has paid for them, unless the Seller agrees with the Buyer on a different method of refund at no extra cost to the Buyer.

Cancellation by a Buyer who is a trader
Where the Buyer is a business, the Buyer may be offered an alternative rescission of the contract of sale depending on the condition of the returned goods, the loss of warranty and the actual price of the returned goods. The condition of the goods will be assessed by the Seller. If no mutually acceptable terms can be agreed, the goods will be returned at the Seller's expense. The Seller shall be entitled to charge the Buyer for any additional costs incurred.

In order to protect the rights of the Buyer, if the Buyer is a legal entity and requests a refund by means of a credit note to be redeemed directly in the shop or by electronic transfer, the relevant amount will only be paid to persons authorised to act on behalf of the legal entity concerned, i.e. the statutory body or a person who can prove that he/she has an officially certified power of attorney.

Alternative Dispute Resolution
If you are dissatisfied with the handling of your order, the goods delivered or our service, please contact us at info@mrhoreca.sk. If we have not resolved your complaint to your satisfaction, or if you believe that we may have violated your rights, you may submit a request for alternative dispute resolution pursuant to Act 391/2015 Coll.

ADR can only be used by a consumer (natural person) who is not acting in the course of his/her business, employment or profession when concluding a consumer contract. Alternative dispute resolution applies only to disputes between a consumer and a seller arising from a consumer contract concluded at a distance, where the value of the dispute exceeds EUR 20.

 

 

The alternative dispute resolution body pursuant to §3 of Act 391/2015 Coll. may require you to pay a fee of up to EUR 5, including VAT, for initiating dispute resolution. You may submit a request in the manner specified in §12 of Act No. 391/2015 Coll. or at www.youstice.com/sk. 

Supervisory authority:
SOI Inspectorate for the Prešov Region
Obrancov mieru 6, 080 01 Prešov 1  
Supervision Department
Fax no.: 051/ 7721 596